FAQ

Any questions, please feel free to contact our customer service:

1.What kind of payment do you accept?
We accept Visa, Mastercard, Western Union, Moneygram and T/T.
2.Why is my payment declined?
a.Check the information you filled in while paying. b.Check whether there is enough money in your card. c.Cards with low credits will be declined. d.Using wrong card which we can not accept.
3.What to do after my declined payment?
a.Contact your bank to process your next order, and try it again. b.Change another card to pay. c.Change another paying methods such as western union/moneygram.
4.Does the product come with original box?
All products are shipped with original dust bags and original signature boxes.
5.When can I except my shipment?
The warehouse workers in our company need 48 hours to prepare and pack the goods for you. If there is some delay and special situation, our customer service will email you. Our customer service will email you tracking number once the tracking number is offered by delivery company.
6.What carrier do you use for my package and how long for shipping?
a.Shipping time: 3-5 days to most countries. b.Express delivery with tracking number: DHL(3-5days), EMS(6-8days), UPS, and so on. c.Free ems shipping on all orders. Accept dropship.
7.Are there any additional charges, duties or taxes?
International orders are not subject to any tax, we only charged you the payment for the items you order, but your card maybe over charged because our bank will charge you 3%-5% for International Monetary Conversion Fees. For information, please contact your local customs office. Wish you can note it. Any questions let us know!
8.Can I pay extra money to ship the orders overnight?
All the international delivery company can not make overnight shipping happen so far. So please order a few days ealier before your big event comes.
9.Will you send us junk mails if we leave you an email?
We promise we never send our customers junk email and always keep customers' information as a secret.
10.When will I get my email replied?
Our customer service try our best to reply your emails within 24 hours on business day. And we also offer live chat online. If it is an urgent order, you can give us a phone call.
11.Can i pay over phone?
Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and add to cart then finish your payment online.
12.Will my order get delayed during the holidays?
All orders shipped depends on shippers holiday shipping schedule. Order processing can take up to 2 days before it ships.
13.Can I change my order after my credit card is charged?
Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us in 6 hours after payment paid. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
14.What should I do if my order never arrived?
Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.
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